GUEST Q&A

  • Around six weeks before your stay, you’ll receive:

    • A password for our guest-only Secret Devon guide

    • A short pre-arrival form to help us tailor your stay

    • A reminder regarding your remaining balance

  • We can’t usually offer early check-in or late check-out as we need time to prepare the cottage.

    If you arrive early, we recommend a drink at Bovey Castle, lunch at our village pub, or a riverside stroll. Sometimes check-in may be delayed – in which case we may offer late check-out or pro-rata compensation.

    • Check-in: from 4:00 pm

    • Check-out: by 10:30 am

  • To make the most of your stay, we recommend packing:

    • Swimming costume – for the pool or spa at Bovey Castle. Towels are provided at the castle.

    • Wellies and wet-weather gear – Dartmoor weather can change quickly

    • Fire stick for the projector – we provide one, but if you’d rather use your own film streaming services, it’s best to use your own

    • Long trousers in summer – for walks to protect against ticks

    • Comfortable shoes for walking and exploring

    • Personal toiletries

    Find out what is provided at Moorland View

  • Recommended options include:

    • Spa treatments or golf at Bovey Castle

    • Dinner at Gidleigh Park

    • Peak-time dinners at The Horse in Moretonhampstead or the Ring of Bells

  • You can book optional extras at least a week prior to your arrival via this form.

    • Chagford: deli, dairy, wine merchants, butchers, fruit & veg, organic grocery

    • Neighbour: Dartmoor wildflower honey & fresh eggs from an honesty box

    • Moretonhampstead: Zero Waste Shop with organic pastas, grains, chocolates, herbs, and staples

    • Sainsbury’s Exeter (A30, Alphington Rd – EX2 8NH) for larger supermarket needs

    • Check out our blog about out our best local independent food shops.

  • Yes – Waitrose, Tesco, and Sainsbury’s deliver to the village. We also offer optional little luxuries, including breakfast and hampers.

  • Usually, we can accommodate one date change if requested at least 30 days before arrival. We’ll try to re-sell your original dates:

    • If successful, your payments move to the new dates (minus any rate difference).

    • If not, or if a date change is requested within 30 days of arrival, it is treated as a cancellation and our standard cancellation policy applies.

    We strongly recommend holiday cancellation insurance, which may cover date changes due to unforeseen circumstances. Please see our terms and conditions for full details.

    If you cancel:

    • 30 days before arrival: deposit is retained

    • Less than 30 days: all payments are retained unless we can re-sell your dates

    Please see our terms and conditions for full details. We recommend purchasing cancellation protection insurance through Staysure.