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FAQ

WHAT HAPPENS NOW I’VE BOOKED?
We’ll be in touch two months prior to your stay to take your balancing payment. We accept bank transfer, Paypal and debit, credit cards but charge a 3.4% commission on card payments. A £300 damage deposit is due prior to your arrival, which we’ll send you a reminder for. This will be refunded to you within a week of your departure. When you’ve paid in full, we’ll send you detailed arrival information.

HOW DO I GET ACCESS TO THE COTTAGE?
The keys will in a key safe for you outside the property. We’ll send you the code, along with directions etc, before you arrive.

WHAT TIME IS CHECK-IN AND CHECK-OUT?
Check-in is from 4pm. Check-out is no later than 11am. Unfortunately we can’t offer early check-in or late check-outs as we need the full day to prepare the cottage, but if you arrive early, you’re welcome to collect the Bovey Castle card from the cottage so that you can use their facilities. Please let us know if you wish to do this. Anytime after noon is fine. Our village pub is a lovely place for a drink or lunch, or you could have a stroll along the river at the bottom of the village. Here’s a map.

HOW DOES THE BOVEY CASTLE MEMBERSHIP WORK?
As a guest of Moorland View, you have full access to all activities at Bovey Castle, with up to 25% off food, drink and spa treatments. The castle is a 15-minute walk through the woods from North Bovey, or a five-minute drive. Here’s a map. You can book spa treatments, meals and activities before you arrive. Just show the membership card when pay to get your discount. 

WHAT DO YOU RECOMMEND WE DO DURING OUR STAY?
> See our guide to our favourite things to do in Dartmoor and Devon.

WHAT SHOULD WE BOOK AHEAD OF OUR ARRIVAL?
Spa treatments or golf at Bovey Castle, dinner at Gidleigh Park, dinner at peak times at The Horse in Moretonhampstead and at the Ring of Bells in our village.

WHAT’S INCLUDED?
> See our room-by-room guide to everything included in your stay.

ARE THERE ANY EXTRA CHARGES?
- The listed price is based on one couple using one bedroom. Use of the second bedroom is charged at £10 per person per night.
- There’s a 3.4% commission fee to pay your balance by debit or credit card.
- If you wish to take the slippers home with you, we’ll deduct £20 per pair from your deposit.

IS IT TOO LATE TO ADD OPTIONAL EXTRAS?
We need three days’ notice to add optional extras.

WHAT IF I NEED TO CANCEL?
Once made, payments are not refundable or changeable so we suggest you take out travel insurance to cover for unexpected problems. That said, if we manage to fill your booking, we will refund you the cost of your stay (excluding the initial deposit). Please give us as much notice as possible if you need to cancel. Our terms and conditions have full details.

IS THERE PARKING?
There is free parking for one car at the back entrance to the cottage. There’s plenty more free parking on the village green.

WHERE CAN I DO MY FOOD SHOPPING?
There’s a big Sainsbury's off the A30 at Exeter (Alphington Rd - EX2 8NH). Our favourite place to food shop locally is Chagford, which has a lovely deli, village dairy, wine merchants, butchers, Co-Op and fruit and vegetable shop (The Courtyard Cafe sells organic). Our neighbour sells delicious Dartmoor wildflower honey and fresh eggs from an honesty box on his doorstep (his house is directly opposite the cottage's garden)

CAN I ORDER A FOOD DELIVERY?
Yes, Ocado (but not Waitrose), Tesco and Sainsburys deliver to the village.

HOW DO I FIND YOU?
The full address of the cottage is Moorland View Cottage, The Village, North Bovey, TQ13 8RA. If you're using a sat nav/GPS, plug in Moretonhampstead, our nearest town, as your destination. From Moretonhampstead, turn into Pound Street, opposite the Co-op, and keep following this single-track country lane for about 1.5 miles until you get to North Bovey. Once you’ve passed the 'North Bovey, please drive carefully' sign, take the first turning on the left (opposite a grassy island with a tree in the middle). Moorland View is the third terraced cottage on the right, with two lollipop-shaped bay trees outside and a dark purple door. This is the back entrance, where there is space for one car. There's more free parking on the village green.

IS THERE MOBILE PHONE SIGNAL?
There is very patchy mobile reception in the village and on the high moor, but Wi-Fi calling is available at the cottage and there's a landline phone with a honesty box for calls. The wi-fi password is milk1sugar.

WILL THERE BE SOMEONE ON HAND IN CASE OF PROBLEMS?
Yes, myself and the housekeeper both live close by in case of problems.