FAQ

Fire safety
Moorland View is a thatched cottage in a thatched village, so extra care needs to be taken around fire.. The wood-burning stove is safe to use, but the simple guidance provided must followed. As the cottage is in a remote location, it’s especially important that these precautions are observed.

Low, stepped doorways
Built in 1705, the cottage retains its original proportions – including low doorways and a few small internal steps. Taller guests should mind their heads.

Small TV – but BIG movie screen!
Inside, the cottage has a small television, chosen to keep the living space calm and uncluttered. For evenings in, there’s also a large projector screen for immersive viewing.

No microwave
The kitchen doesn’t include a microwave, as space is limited, but it’s otherwise fully equipped for cooking and dining.

Narrow lanes
Local roads are narrow, single-track Devon lanes, so you’ll need to be comfortable reversing into tight passing places when exploring the area – or just wait for the other driver to reverse!

We can’t usually offer early check-in or late check-out as we need time to prepare the cottage.

If you arrive early, we recommend a drink at Bovey Castle, lunch at our village pub, or a riverside stroll. Sometimes check-in may be delayed – in which case we may offer late check-out or pro-rata compensation.

• Check-in: from 4:00 pm

• Check-out: by 10:30 am

We welcome babes-in-arms and children aged eight years and over. Other children may be accepted only by prior arrangement. The cottage is not childproof and has risks which include a log-burning stove, breakables at low level and a garden pond.

A travel cot and bedding are provided free of charge for babies.

Yes – one well-behaved, house-trained adult dog is allowed by arrangement (£60 per stay). Puppies are not accepted. Please read our Pet Promise before booking, as it forms part of our booking terms and conditions.

• Use of second bedroom: £60 per stay

• The logs and kindling supplied in the living are complimentary. There is a charge to use logs in the garden porch – the charges are clearly indicated and will be deducted from your security deposit.

• Repairs, loss, and excessive cleaning will also incur charges. See our terms and conditions for details.

To make the most of your stay, we recommend packing:

• Swimming costume – for the pool or spa at Bovey Castle. Towels are provided at the castle.

• Wellies and wet-weather gear – Dartmoor weather can change quickly

• Fire stick for the projector – we provide one, but if you’d rather use your own film streaming services, it’s best to use your own

• Long trousers in summer – for walks to protect against ticks

• Comfortable shoes for walking and exploring

• Personal toiletries

🧻 Find out what is provided at Moorland View

The keys are in a secure key safe outside the property. We’ll send you the code and full directions before you arrive.

Recommended options include:

• Spa treatments or golf at Bovey Castle

• Dinner at Gidleigh Park

• Peak-time dinners at The Horse in Moretonhampstead or the Ring of Bells

The remaining balance is due 6 weeks before arrival.

Usually, we can accommodate one date change if requested at least 30 days before arrival. We’ll try to re-sell your original dates:

• If successful, your payments move to the new dates (minus any rate difference).

• If not, or if a date change is requested within 30 days of arrival, it is treated as a cancellation and our standard cancellation policy applies.

We strongly recommend holiday cancellation insurance, which may cover date changes due to unforeseen circumstances. We recommend Staysure. Please see our terms and conditions for full details.

If you cancel:

• 30 days+ weeks before arrival: deposit is retained

• Less than 30 days: all payments are retained unless we can re-sell your dates

Please see our terms and conditions for full details.

Item descriptionYes – we pre-authorise a deposit on your card 1 day before arrival. No money is taken from your account unless there’s damage, loss, or excessive cleaning incurred as a result of your stay. The deposit is released within 7 days of your stay.

You’re responsible for any damage, breakages, or missing items, including pet damage incurred by you or your party. This includes consumables and laundered items such as towels, slippers, flannels, dressing gowns, bed linen, and toiletries. For hygiene and safety reasons, these items cannot be returned and will be charged at full replacement cost if lost, damaged or removed. Please see our terms and conditions for full details.

To avoid any unnecessary charges from the deposit, check the property on arrival and let us know immediately if you notice any damage, providing photos if possible. This makes your stay stress-free and keeps your deposit safe.

Yes, you can visit Moorland View Cottage without a car. You can take a taxi for the 30 minute drive from Exeter, or you take a bus to Moretonhampstead and then book a local taxi or walk to North Bovey from there. Having a car makes exploring Dartmoor and the surrounding Devon countryside much easier.
🥾 How to visit Moorland View without a car

Check out our guide to our favourite things to do in Dartmoor and Devon.

North Bovey is one of Devon’s pretty villages, with thatched cottages clustered around an oak-shaded village green, a gastropub called The Ring of Bells, a 14th century church, and beautiful Dartmoor walks on the doorstep. Moorland View is its most established holiday cottage, with a hugely successful, 20 year history of hosting honeymooners and couples.

The cottage is in the remote Dartmoor village of North Bovey, which has a 14th century pub and church. The nearest shops are a five-minute drive away in Moretonhampstead or nearby Chagford.

Full details are available here.

Yes – just give us a week’s notice.

Mobile reception on Dartmoor can be variable. EE has the strongest signal locally, though coverage is still patchy. There is very limited reception inside the cottage itself, but you should find a couple of bars in the village.
For everything else, we provide fast, reliable Starlink Wi-Fi, so calls, streaming and remote working are all well covered.

Sometimes. Deals are advertised through our member newsletter, which you can sign up to at the bottom of this page.

Yes – free parking for one car at the back entrance of the cottage. There’s also plenty of free parking on the village green.

No, we don’t have an electric car charging point at Moorland View Cottage, and for fire safety reasons, we can’t allow you to use our supply.

But there are public charging points in nearby Chagford and Moretonhampstead and at convenient locations across the moor.

• Chagford: deli, dairy, wine merchants, butchers, fruit & veg, organic grocery

• Neighbour: Dartmoor wildflower honey & fresh eggs from an honesty box

• Moretonhampstead: Zero Waste Shop with organic pastas, grains, chocolates, herbs, and staples

• Sainsbury’s Exeter (A30, Alphington Rd – EX2 8NH) for larger supermarket needs

• Check out our blog about out our best local independent food shops.

Yes – Waitrose, Tesco, and Sainsbury’s deliver to the village. We also offer optional little luxuries, including breakfast and hampers.

Call 01647 279008 or 01647 433219.

• No smoking indoors – use the ashtray in the garden porch

• No open flames except our provided candles – keep covers on and don’t move them

• Only burn our wood & kindling – no paper or cardboard

• Keep the hearth completely clear

• No parties or events – this is a quiet, romantic escape

• Electric car charging facilities are available at the Ring of Bells pub in the village, Bovey Castle and in Moretonhampstead and Chagford

Report issues immediately so we can try to fix them. If a serious problem can’t be resolved, we’ll try to provide similar accommodation.

To help us get the cottage ready for the next guests, please:

• Wash up and put away any dishes

• Wipe down work surfaces in the kitchen

• Close all windows and doors

• Turn off lights and heating

• Leave the property tidy and clutter-free – no personal items behind

• Return the keys to the key safe

Reviews are exceptional. Guests consistently praise the cottage across for its charm, cleanliness, comfort, customer service and stunning Dartmoor surroundings, often describing it as perfect for romantic breaks, honeymoons, minimoons, and anniversaries.

No, but we can send flyers, postcards, or gift vouchers on request.

Moorland View is a fairytale thatched cottage with a log fire, vintage copper bath, pop-up cinema, stylish décor, rose garden, and beautiful countryside views. It's designed for couples seeking a romantic and relaxing escape.

No refunds are given if your visit is affected by extreme weather or travel disruption, as long as the property is safe and habitable. Travel insurance is strongly recommended.

Yes – Chloe, the housekeeper, lives locally and can assist quickly if needed. Our neighbour should also be able to help.

Yes - very! Please see our Eco Policy page for details.