TERMS AND CONDITIONS
A £300 damage deposit must be paid prior to arrival. We will refuse entry without receipt of a damage deposit, and will not refund the cost of the stay. The person who booked the accommodation is responsible to the owner for the costs of extra cleaning, breakage or damage to the cottage which are caused by you or your party. These costs will be deducted from your £300 deposit, but are not limited to that amount. You may be billed for repairs that cost over £300. No repairs of any kind to the property or contents must be attempted by you or your party. Any damage must be reported immediately to the owners. If there's no damage, the deposit balance will be returned to you within seven days of your departure. In case of damage, the balance will be returned as soon as the problem has been paid for.
Cancellations and changes
Once made, payments are non refundable and reservation dates cannot be changed. However, if we manage to fill your reservation, or part of your reservation, we will refund you the difference. The booking deposit is not refundable. We recommend you take out travel insurance to cover for unforeseen circumstances. We reserve the right to cancel your stay at short notice if unexpected circumstances arise. In this case, we will refund you the cost of your stay in full or offer you an alternative date.
Use of property
Only the agreed number of guests must stay at the property. We do not accept children aged between 18 months and eight years unless by prior arrangement.
We will not issue a refund if extreme weather prevents you from travelling so recommend you take out holiday insurance to cover for this eventuality. In the event of heavy snow on our country lane, we will ferry you to and from the cottage in a four-wheel drive or tractor from our nearest town, Moretonhampstead, where roads are usually kept clear.
We allow one small or medium sized dog in the cottage at any one time, for a cost of £15. By booking with us, you agree to our Pet Promise.
Fair usage policy
Usage of electricity, complimentary toiletries or food items which the owner deems to be excessive will be charged at our discretion. Molton Brown bottles left empty or removed from the property will be charged at £10 each. Slippers will be charged at £20 per pair. We reserve the right to charge for extra cleaning if the cottage is left in an unreasonable condition.
Barbecues and smoking indoors is strictly forbidden.
Complaints and difficulties
Please inform us of any problems immediately. We will deal with them straight away. If a serious problem arises that we cannot resolve by the evening, we will book you into alternative accommodation of a similar standard.
Right to evict
The owner reserves the right to evict guests without compensation in the case of anti-social behaviour, unreasonable breakages, if smoking restrictions are not observed, if visitors are causing a fire risk, if the accommodation is being misused, or if there is a breach of these terms and conditions.
The agreement is for the reservation period only and is not intended to create the relationship of landlord and tenant between the visitor and the owner. The visitor shall not be entitled to a tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or upon termination of the agreement.
Lost keys will be charged at £10 per key.
Bovey Castle membership card
Loss of the Bovey Castle membership card will be charged at £20. You will be required to post the card back to us if you take it away with you. You will be charged £5 for each day it is missing.
Accidents, injury and personal property
The owner has no liability to you for the death or personal injury to you or any member of your party. We suggest you take out travel insurance to cover you for personal injury during your stay. We are not responsible for any loss, damage or theft to your personal property during your stay.
Right of entry
We reserve the right to enter the property to inspect it or carry out necessary repairs or maintenance during your stay.