TERMS AND CONDITIONS
 

Cancellations and changes
Once made, payments are non refundable. However, if we manage to fill your reservation, or part of your reservation, we will refund you the balance less the booking deposit. Stays can be rescheduled with eight weeks’ notice. We recommend you take out travel insurance to cover for unforeseen circumstances. We reserve the right to cancel your stay at short notice if unexpected circumstances arise. In this case, we will refund you the cost of your stay in full or offer you an alternative date.

Damage deposit
We will refuse entry without receipt of a £300 damage deposit and will not refund the cost of the stay. The person who booked the accommodation is responsible to the owner for the costs of extra cleaning, breakage or damage to the cottage which are caused by you or your party. These costs will be deducted from your £300 deposit, but are not limited to that amount. No repairs of any kind to the property or contents must be attempted by you or your party. Any damage must be reported immediately to the owners. The deposit balance will be returned to you within seven days of your departure. In case of damage, the balance will be returned when the damage/loss has been paid for.

Use of property
Only the agreed number of guests must stay at the property. We do not accept children aged between 18 months and eight years unless by prior arrangement.

Extreme weather
We will not issue a refund if extreme weather prevents you from reaching the cottage, so we recommend you take out holiday insurance to cover for this eventuality.

Dogs
We allow one adult non-shedding or short-haired dog in the cottage at any one time for a cost of £60. The dog must be reliably housetrained. No puppies. By booking with us, you agree to our Pet Promise

Fire risk
Barbecues and smoking indoors are forbidden.

Complaints and difficulties
Please inform us of any problems immediately. We will deal with them straight away. If a serious problem arises that we cannot resolve by the evening, we will book you into alternative accommodation of a similar standard.

Right to evict
The owner reserves the right to evict guests without compensation in the case of anti-social behaviour, unreasonable breakages, if smoking restrictions are not observed, if visitors are causing a fire risk, if the accommodation is being misused, or if there is a breach of these terms and conditions.

No tenancy
The agreement is for the reservation period only and is not intended to create the relationship of landlord and tenant between the visitor and the owner. The visitor shall not be entitled to a tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or upon termination of the agreement.

Keys
Lost keys will be charged at £10 per key.

Accidents, injury and personal property
The owner has no liability to you for the death or personal injury to you or any member of your party. We suggest you take out travel insurance to cover you for personal injury during your stay. We are not responsible for any loss, damage or theft to your personal property during your stay.

Right of entry
We reserve the right to enter the property to inspect it or carry out necessary repairs or maintenance during your stay.